General Questions
What is PuzzlyPal?
PuzzlyPal creates downloadable educational puzzle ebooks designed for grandparents and grandchildren to solve together. Screen-free, brain-boosting fun!
Who are these puzzles for?
Our puzzles are designed for intergenerational connection—perfect for kids ages 5-15 to enjoy with grandparents, parents, or caregivers.
Are puzzles appropriate for my child's age?
Each product clearly lists recommended ages. Browse by age range to find the perfect fit!
Product Questions
What format are the products?
All products are PDF files, optimized for printing on standard home printers.
Can I print multiple copies?
Yes! Your purchase includes a license for unlimited printing for personal/family use.
Do I need special software?
Just a PDF reader (like free Adobe Reader) and a printer!
What if I don't have a printer?
You can save the PDF to a USB drive and print at local print shops like FedEx Office or Staples.
Technical Questions
How do I download my purchase?
After checkout, check your email for download links. Also accessible in your account under "My Downloads"
Download link expired?
Log into your account for permanent access, or email us to resend the link.
File won't open?
Ensure you have PDF reader software. Try downloading on a different device, or contact support.
Can I download on multiple devices?
Yes! Access your downloads from any device by logging into your account.
Payment & Security
Is my payment information secure?
Absolutely! We use Shopify's secure payment processing. We never store your credit card details.
What payment methods do you accept?
Major credit cards (Visa, Mastercard, Amex) and PayPal.
Do you offer discounts?
Subscribe to our newsletter for exclusive offers and seasonal promotions!
Educator Approved
Developed with education experts for effective learning
10,000+ Happy Families
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Instant Digital Access
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